Terms of Service

Last updated: 30 July 2025

These terms outline how I Can See You provides support coordination services under the NDIS.

1. Service Scope

We provide NDIS Support Coordination tailored to your needs and goals. This includes:

  • Helping you understand and implement your NDIS plan

  • Connecting you with suitable providers

  • Supporting you to build capacity and confidence

  • Ensuring your supports are working for you

2. Eligibility

Services are offered to participants with Support Coordination or Psychosocial Recovery Coaching included in their NDIS plan.

3. Our Commitments

  • We work alongside you with compassion and professionalism

  • We maintain confidentiality and uphold your rights

  • We communicate openly and clearly

  • We provide consistent, personalised support — no handovers or large teams

4. Your Responsibilities

To work together effectively, we ask that you:

  • Provide accurate and relevant information

  • Let us know if your needs or circumstances change

  • Respect agreed appointment times

  • Communicate any feedback or concerns so we can support you better

5. Cancellation Policy

  • If you need to cancel or reschedule a session, please provide at least 24 hours’ notice.
    Cancellations made with less than 24 hours’ notice may be charged the full session fee (e.g., one hour of support coordination time).

  • If I need to cancel or reschedule for any reason, you will not be charged.

  • I understand that life happens, please reach out if there are extenuating circumstances and we’ll do our best to work around it.

6. Ending Services

You can stop working with us at any time. We’ll also give you notice if we’re unable to continue services and support a smooth transition if needed.

7. Feedback and Complaints

We welcome your feedback. If you’re unhappy with any part of our service, we’ll listen and respond with care. You can also escalate complaints to the NDIS Quality and Safeguards Commission.

8. Contact

Questions about these terms?

Please get in touch:

Julie Whitehead
Mobile 0478 069 317
Email julie@icanseeyou.com.au