Privacy Policy

Last updated: 30 July 2025

At I Can See You, your privacy matters. We’re committed to protecting the personal information you share with us and ensuring it’s handled with care and respect.

1. What We Collect

We may collect personal information such as:

  • Your name and contact details

  • NDIS number and plan information

  • Details related to your care, goals, and support team

  • Notes from meetings and communications

We only collect what’s necessary to provide our support coordination services and meet our obligations under the NDIS.

2. How We Use Your Information

We use your information to:

  • Understand your needs and support goals

  • Coordinate with service providers

  • Manage referrals and documentation

  • Communicate with you, your family, and your team

We do not share your information without your consent, except when required by law or in cases of risk or emergency.

3. Mandatory Reporting

  • NDIS providers have mandatory reporting obligations, particularly regarding incidents of abuse, neglect, or exploitation.

  • These obligations may require providers to disclose information to relevant authorities without participant consent.

4. Storing Your Information

Your data is stored securely in Australia-based systems, and we take steps to keep it safe and confidential. Only authorised team members have access.

5. Accessing or Updating Your Info

You can request to view or update your personal information at any time by contacting us directly.

6. Consent and Privacy

  • By using our services, you consent to our collection and use of your information as outlined here.

  • NDIS providers are obligated to respect and protect participants' privacy. 

  • Participants have the right to control the disclosure of their personal information. 

  • Service agreements should clearly outline how a provider will collect, use, and disclose a participant's information. 

  • Consent should be obtained before sharing information with others, unless legally required. 

7. Contact Us

If you have questions about this policy or how your information is handled, please contact:
Julie Whitehead
Mobile 0478 069 317
Email julie@icanseeyou.com.au